Can anyone help me reach Sean at SMDdrums?

kViking999 · Guest

Hello all

I made the mistake of ordering some shells from Sean at SMDdrums.com. It is going on five months from when I placed and paid for my order. His phone has been disconnected and he refuses to anwser any emails. The last time I got ahold of anyone at SMD they claimed my shells were ready and then sent me a bogus UPS tracking number. I'm trying to get a hold of the owner Sean Marshall Murphy so I can get my shells or my money back. If anyone on the forum knows Sean or is in the Detroit, MI area and can help me please email me at kellyat59@hotmail.com.

thanks,
any help would be much appreciated

Kelly
kellyat59@hotmail.com

drumzealot · Sea Monkey Joined: 09 Jun 2005 Posts: 13 Location: USA

I have been doing some preliminary research regarding stave shells and have decided to purchase such a kit. In my research I have encountered a fair amount of info regarding SMD. The general consensus is: superior products, inferior customer service. This seems to be the result of very slow response time regarding communication and product turn-over. I get the sense that SMD is a very small owner/operator company that is sorely understaffed and overwhelmed with pending orders.